Roles
The customer is generally the controller for lead data entered into Plenno Follow. Stefan Solutions acts as processor for that data.
Data Processing Agreement
This data processing agreement is intended for customers who use Plenno Follow for personal data of leads and customers.
Last updated: 24 May 2026
This English version is provided for convenience. In case of differences or interpretation issues, the Dutch version prevails unless mandatory law provides otherwise.
Subject and duration
The processing concerns hosting, displaying, securing and supporting lead follow-up in Plenno Follow for the duration of the agreement.
Categories of data
Possible data includes names, contact details, follow-up notes, customer statuses, communication preferences and technical logs.
Data subjects
Data subjects may include leads, customers, prospects, contact persons and customer users.
Instructions
Stefan Solutions processes personal data only according to the agreement, these processing terms and reasonable written instructions from the customer.
Security and confidentiality
Stefan Solutions takes appropriate technical and organisational measures and ensures confidentiality for persons with access to personal data.
Subprocessors
Depending on the final technical setup of the app, Plenno Follow may use subprocessors or service providers such as Supabase for database and authentication, Stripe for payments if used, the hosting provider for the website and app, n8n or a comparable automation provider if used, WhatsApp/Meta if WhatsApp integrations or the WhatsApp Cloud API are used, and an analytics provider if analytics is enabled later. The final list should be checked before launch and kept up to date.
Data breaches
In case of a suspected personal data breach, Stefan Solutions informs the customer without undue delay once sufficient information is available.
Deletion and export
After termination, personal data will be deleted or made available for export unless statutory retention obligations require otherwise.
This document is a draft and should be legally reviewed before the service goes fully live.